Customer Relationship Officers Full-time Job
2 weeks ago Customer Service Dubai 99 views Reference: 33478Job Details
Description
Customer Support
Act as the first point of contact for walk-in customers in the Branch and provide consistent and accurate product information and service; to proactively resolve customer issues/complaints to the required standard
Administration
Maintain updated customer and account information by recording the details in bank system (Itqan) and to ensure adherence to cut-off time and deadlines for the various customer transactions to ensure that all data is recorded and transactions are processed in line with the required standards
Policies, Processes, Systems and Procedures
Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that the work is carried out to the required standard of service to customers and stake holders
Self-Management
Manage self in line with the Bank's people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance
Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank's required levels of service in all internal and external customer interactions
Skills
Minimum Experience
At least 2 years of experience in a similar role in a financial institution
Minimum Qualifications
High School Degree
Professional Qualifications
N/A
Knowledge And Skills
Basic MS Office