Job Details
As Customer Sales Representative at Emirates NBD, your role is to
Improve customers’ experience and reduce errors whole interacting with customers in order to provide the support to all types of requests and complaints.
Fix the identified process and systems gaps and provide feedback to business units on knowledge gaps to help in training.
Investigate all reopened cases in order to identify gaps for effective resolution.
Responsibilities
Assist RMs to all type’s requests assigned to them for effective resolution/TAT.
Processing to all requests on Tracksoft with less errors.
Handle all types if SRs logged in CRM queues.
Investigates and identifies appropriate resolution and Avoid escalations
Document the gaps identified in terms of knowledge, process or system and provide the feedback to respective units.
Forward all requests received through emails from RMs and various internal departments.
Liaise with various departments with regards to approval processes and handling issues (end to end).
Providing customers all related information regarding processes and procedures.
To be successful in this role, you will need the following skills and experience…
University Degree
0-2 years in banking experience preferably in customer service role.
Knowledge of system (CRM, Finnacle, Finnone etc), policies and processes.
Basic Customer Operations experience
Self-motivated individuals who can go extra mile for services delivery to the customers
Company Description
Emirates NBD (DFM: Emirates NBD) is a leading banking group in the MENAT (Middle East, North Africa and Turkey) region with a presence in 13 countries, serving over 17 million customers. As at 31st December 2022, total assets were AED 742 billion, (equivalent to approx. USD 202 billion). The Group has operations in the UAE, Egypt, India, Turkey, the Kingdom of Saudi Arabia, Singapore, the United Kingdom, Austria, Germany, Russia and Bahrain and representative offices in China and Indonesia with a total of 879 branches and 4,130 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.6 billion. Emirates NBD Group serves its customers (individuals, businesses, governments, and institutions) and helps them realise their financial objectives through a range of banking products and services including retail banking, corporate and institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations. The Group is a key participant in the global digital banking industry with 97% of all financial transactions and requests conducted outside of its branches. The Group also operates Liv., the lifestyle digital bank by Emirates NBD, with close to half a million users, it continues to be the fastest-growing bank in the region.Emirates NBD contributes to the construction of a sustainable future as an active participant and supporter of the UAEs main development and sustainability initiatives, including financial wellness and the inclusion of people of determination. Emirates NBD is also an early supporter to Dubai Can sustainability initiative, a city-wide initiative aimed to reduce use of single-use plastic bottled water.
