Customer Relationship Officer Full-time Job

Description

Customer Support

Act as the first point of contact for walk-in customers in the Branch and provide consistent and accurate product information and service; to proactively resolve customer issues/complaints to the required standard

Administration

Maintain updated customer and account information by recording the details in bank system (Itqan) and to ensure adherence to cut-off time and deadlines for the various customer transactions to ensure that all data is recorded and transactions are processed in line with the required standards

Policies, Processes, Systems and Procedures

Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that the work is carried out to the required standard of service to customers and stake holders

Self-Management

Manage self in line with the Bank's people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance

Customer Service

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank's required levels of service in all internal and external customer interactions

Skills

Minimum Experience

At least 2 years of experience in a similar role in a financial institution

Minimum Qualifications

High School Degree

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