Customer Relationship Officer Full-time Job

Responsibility:

Address all customer queries received on Generic Mail ID for HF Customer Service Unit as per TAT

Liaise with customers & stake holders for obtaining Information, necessary approvals & execution of agreements for AST’s transactions as per SOP.

Notify customers of the required process & TAT at all time & manage customer expectations and

Ensure to always keep customer up to date regarding the status of their request.

Ensure all audit recommendations, local regulatory requirements are complied with and the necessary process is in place to ensure compliance.

CSU and ensure to coordinate with team for resolution of complaints and handling of special projects per requirement.

Address internal /external customer queries as per SLA.

Comply with core Service Values & Group guidelines. Ensure Timely Delivery and accuracy of Work output.

Maintain MIS for customer attrition.

Ensure less or zero number of errors responsible/Loss incurred

Job Skills & Qualifications:

Bachelor Graduate

4years of Banking experience out of which 2 years with Sales/Customer Services

What we offer you:

Competitive salary package

Strong emphasis on work-life balance and wellbeing across the bank

World-class Learning & Development platform and career development

Generous annual leave entitlement and Private Healthcare

Preferential banking facilities for employees

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with the highest standards of Shari'a principles. Offering a broad range of products designed for individuals and small businesses as well as large corporations, Emirates Islamic is the right choice for those looking for excellence in managing their finances.
Emirates Islamic Bank (P.J.S.C.) is licensed by the Central Bank of the UAE.