Assistant Front Office Manager Full-time Job

3 weeks ago   Human Resources   Ras Al Khaimah City   69 views Reference: 33914
Job Details

Every day is different, but you’ll mostly be:

Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes

Engaging with guests to build personal relationships and remedy any complaints

Conducting regular front office inspections to ensure we’re making the right first impression

Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk

Training team members on PBX procedures and taking the lead during an emergency or crisis

What we need from you:

Resort experience within a luxury brand

Min 1 year experience in similar role, in a resort setting

Strong skills and knowledge of Opera system

Excellent communication skills - written and oral

Adaptability to diverse market and team

Excellent guest experience skills

Company Description
About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.