Front Desk Manager Full-time Job

3 weeks ago   Human Resources   Dubai   78 views Reference: 33917
Job Details

Some of your main role responsibilities are:

Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department

Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.

Manage department Cash Float (if applicable) and financial transactions within hotel policies and procedures

Analyses and approves discounts and rebates.

Ensures front line staffs comply with selling strategy techniques and Revenue maximization.

Responsible to drive the Front Office team in achieving the monthly Up-Selling, Ambassador and IHG Rewards enrolment Targets.

Effectively manage staffing costs by preparing efficient work schedules for function in line with legal requirements taking into account Personal/Professional balance of colleagues

Work within the company’s HR regulations to ensure the departmental performance of staff is productive.

Deal with, log and follow up with all guest queries and complaints, ensure that they are resolved; resulting in optimum guest satisfaction. Analyze guests complaint patterns and implement preventive action plans in liaison with other operational departments

Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

Be prepared and equipped to meet the diverse cultural needs of guests from around the world.

Effectively manage overbooking situations, and carry-out book-outs as necessary following the guidelines as directed by Director of Guest Services in liaison with Revenue and Sales department.

Monitors HeartBeat results, mystery audits and implements action plans to improve results.

Ensure maximum team involvement in the HeartBeat program in order to obtain higher results.

Ensures VIPs, Ambassadors and IHG Rewards guests receive special recognition and personalized attention.

Assists Reception and Guest Relations during busy times. Supporting the operations to ensure optimal guest experience

Checks billing instructions and monitors guest credit.

Along with Front Office Section Heads, meet and greet guests as needed.

Perform tasks as directed by the Manager in pursuit of the achievement of business goals.

Ideally, you'll have some or all of the following competencies and experience we're looking for:

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/Business Administration, plus 3 years of Front Office/Guest Service experience including management experience. Must speak fluent English; Other language preferred.

This job requires ability to perform the following:

Communication skills; demonstrate ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.

Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.

Problem solving, reasoning, motivating, organizational and training abilities are used often.

Ability to travel to attend workshops, specialized training and/or certifications, etc.

May be required to work during nights, weekends, and/or holidays.

Company Description
About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.