Business Manager Full-time Job

What You'll Do

Operational Management:

Oversee and optimize daily restaurant operations.

Ensure compliance with health and safety regulations with Quality control teams.

Implement and maintain operational standards and procedures.

Responsible for the performance of outlets, including general appearance, quality, taste, employees, and profitability.

Financial Management:

Help develop and manage budgets, forecasting revenue and expenses.

Monitor and analyze financial reports, identifying areas for improvement.

Analyzes sales, labor, inventory, and controllables on a continual basis and coaches RMs to take specific corrective action to meet or achieve margin and sales growth targets.

Implement cost-control measures to maximize profitability.

Team Leadership:

Recruit, train, and manage restaurant staff.

Foster a positive work environment and team culture.

Setting team KPIs.

Conduct performance reviews and address employee concerns.

Customer Experience - Quality:

Ensure high-quality customer service and Service excellence.

Implement strategies to enhance the overall dining experience.

Monitor quality and ratings and implement action plans to create impact.

Address customer feedback and implement improvements.

Marketing and Promotion:

In collaboration with Marketing teams develop and execute marketing strategies to attract customers.

Collaborate with marketing teams to promote special events or offers.

Monitor market trends and adjust strategies accordingly.

Strategic Planning:

Help develop and implement business strategies to achieve financial goals.

Identify opportunities for business growth and expansion.

Lead the openings and closings of assets in existing and new territories.

Stay informed about industry trends and competitors.

Regulatory Compliance:

Ensure compliance with local business and health and safety regulations

Stay updated on licensing requirements and coordinate renewals.

What Are We Looking For

A minimum university degree in tourism & hotel management or Business administration is highly preferable.

+8 years supervisory experience in either a food service

Minimum of 5-6 years overall experience, with emphasis on operations in a retail and/or consumer-oriented service industry

Experienced in operations management and business administration (minimum 2-3 years) with responsibility for achievement of operations targets, i.e., sales, profit, people management, and procedural compliance.

Thorough knowledge of company performance metrics, product specifications, and management systems

Demonstrated track record of workplace achievement in the selection, coaching, and development of managerial employees

Proven ability to drive customer satisfaction, financial performance, and employee satisfaction

Language skills: fluent in English, Arabic added benefit

IT Skills: Excellent MS Office.

Creativeness and initiative

Communication & Presentation skills

IT Skills: Excellent MS Office especially PowerPoint and Internet Research

Kitopi is a tech-powered, multi-brand restaurant. Founded in January 2018, our mission is to satisfy the worlds appetite. We currently partner with over 200 brands, across UAE, Bahrain, KSA, Kuwait and Qatar, operating 200+ kitchens.
Our smart kitchen operating system (SKOS) - built in house, ensures speed and efficiency, in all our operations, across the business, with a focus on making sure our customers are always satisfied and that their brand is continuously growing.
Kitopi enables restaurants to open delivery only locations by providing the necessary infrastructure and software with minimal capital expenditures and time as well as taking care of the entire customer experience journey: receiving and processing orders, cooking, delivery operations and managing customer feedback.