Sales Manager Full-time Job

The Sales Manager (Reactive), plays a pivotal role in generating revenue by responding to incoming inquiries, requests, and leads from potential guests and clients. As a key member of the Sales team, you will focus on converting these inquiries into confirmed bookings and promoting the unique features and services of our hotel, ensuring guest satisfaction and revenue growth.

Inquiry Management

Respond promptly and professionally to all incoming inquiries via phone, email, and online platforms.

Gather relevant information to understand guest requirements and preferences.

Provide accurate and detailed information about the hotel's facilities, services, and pricing.

Proposal And Negotiation

Prepare tailored proposals and contracts in accordance with the guest's needs.

Negotiate terms, rates, and packages to maximize revenue while meeting guest expectations.

Relationship Building

Build and maintain positive relationships with clients and guests, ensuring their needs are met before, during, and after their stay.

Collaborate with other departments, such as Banquets, Food and Beverage and Front Office, to ensure seamless execution of events and bookings.

Market Knowledge

Stay updated on industry trends, competitors, and market demands.

Identify opportunities to position the hotel effectively within the market.

Sales Reporting

Maintain accurate records of all communications and bookings in the hotel's Customer Relationship Management (CRM) system.

Provide regular sales reports and forecasts to the Director of Sales.

Customer Service

Offer exceptional customer service to exceed guest expectations and foster long-term relationships.

Address and resolve guest concerns or issues promptly.

Revenue Maximization

Implement pricing and inventory strategies to optimize revenue and occupancy.

Upsell additional services and amenities to enhance the guest experience.

Qualifications

Experience in lifestyle/luxury hotel segment

Excellent communication skills (verbal and written)

Very good presentation skills (site inspections)

Knowledge of group and conference business

Knowledge and experience with Microsoft Office is mandatory

Knowledge of contractual agreements and legal implications

Knowledge and experience with Opera is an advantage

Previous experience is mandatory

Team player with supportive attitude

25hours Hotel One Central is conveniently located a stones throw from Dubai International Financial Centre, right beside Dubai World Trade Centre. With a bright, airy, industrial feel, our event spaces provide the perfect setting for creative thinking, productive discussions, or special occasions. All rooms feature plenty of modern tech, 5-meter-high ceilings, and huge windows so you can enjoy the breathtaking views. A fully kitted co-working space, open pantry and coffee bar are also available at the gallery on the first floor. For offbeat and unique gatherings, check out the sand room, pottery studio or games room - creativity has no limits. We challenge you to challenge us!