Senior Officer RAK Operations Full-time Job

JOB PURPOSE:

Perform back office tasks such as account maintenance/account opening for Retail, ELITE & GPB (Islamic & Conventional ) segment & SME for Islamic segment /NHL and CCQ data entry, etc as per the process and guidelines provided by the Operation & WAH Centre Leadership

To increase and maintain high quality standards. To ensure financial and reputational integrity of the organization, to assist and to meet business expectations of operations process related to transactions on a day-to-day basis to provide better services

Possessing a strong team spirit and motivation environment

Job PRINCIPAL DUTIES & RESPONSIBILITIES:

Ensure self-punctuality and disciplines

Ensure adherence of policies and procedures

Ensure to attend and participate in all training programs and development opportunities provided by the bank/FAB Business School

Carry out the functions with full integrity are attended efficiently and to ensure that turnaround time are meeting as per agreed service level

Establish efficient communications with internal and external related departments

Ensure that all documents received from branches/ Sales and the documents are reviewed/ validated before any action taken within the agreed TAT.

Update the status and reason for rejection if any by email OR Workflow system

Accepts any additional work/ support required to other process in the department assigned by the Management to achieve common goals.

Stay abreast with any new regulations/ obligations by the Central Bank of UAE

Resolves customer complain by providing better solution and following up to ensure resolution to seek customer satisfaction and services

Receive and work on feedback from Team Leaders, Supervisors, Managers and Trainers with a respectful and professional manner and to encourage to work with relationships based on encouragement, motivation and support

Assist line manager in implementation of corrective and preventive actions set to avoid any possible complaints and escalate the same whenever received

Ensure internal and statutory guidelines and procedures as well as uniform rules & practices are strictly followed in order to avoid any criticism by the auditors

Qualifications

QUALIFICATIONS & EXPERIENCE:

High School / Diploma in any discipline. 1 – 2 years’ experience in back office OR front line desk. Candidate without experience will also be considered

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Resolving Conflict, Multi-tasking

Excellent communication skills in English &/or Arabic.

Team player

Knowledge of bank operations & Administration

Good knowledge of system and in technical areas

Presentation skills

Good knowledge in MS. Word, Excel and Power point

FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.