Priority Banking Lead Full-time Job

Responsibility:

Identify and map key processes impacting customer service and operations.

Standardizing workflow and procedures.

Review and enhance service level agreements” SLA’s”

Prioritize, recommend and follow up on implementation of changes

Develop service standards for all retail delivery channels.

Review benchmarking reports to understand key improvements and implement changes

Identify service-related training needs

Monitoring of the implementation and fine-tuning if required

Provide analysis on service quality reports and make recommendations to enhance

Job Skills & Qualifications:

Bachelor’s degree in relevant field

Minimum 5 years banking experience with minimum 2 years’ experience in a similar position/role

Project Management skill

Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with the highest standards of Shari'a principles. Offering a broad range of products designed for individuals and small businesses as well as large corporations, Emirates Islamic is the right choice for those looking for excellence in managing their finances.
Emirates Islamic Bank (P.J.S.C.) is licensed by the Central Bank of the UAE.