Digital Banking Lead Full-time Job
1 week ago Banking Dubai 18 views Reference: 34126Job Details
Responsibility:
Lead initiatives for Tablet banking to enhance the channels proposition.
Drive projects for ongoing channel enrichment and enhancement that will boost for customer migration, channel usage and business development.
Lead projects and coordinate with other departments ensuring that the project deadline is met.
Publish MIS and monitor channel performance to take key decisions/actions that will improve services and better managed costs
Drive day to day functions with strong emphasis on efficient and uninterrupted services across Channels.
Recommend channel improvements & enhancements (i.e., new features, functions, ideas, & technology) which positively contribute to superior customer experience.
Simplify and improve processes, to reduce discrepancies and improve straight through processing
Take the lead in Projects relating to Digital Channels enhancements and managing overall program delivery with relevant IT, other internal delivery teams, vendors, or external stakeholders
Ensuring project stabilization and handover to / establishment of BAU (Business as Usual) roles
Gear the process for Business Requirement and functional specs documentation, review, analysis & signoff
Stake holders and management expectations to be managed proactively
Participate in end User testing, Signoff & GO LIVE activities (such as end process guides, FAQs, End User training, etc…)
Identify, propose, and implement improved processes and procedures to ensure that the team delivers quality and efficient services to internal and external customers.
Coordinate with different business units, i.e. Technology, Product Development, Branches and Operations to enhance service offering on channels and operational procedures
Job Skills & Qualifications:
Bachelor’s degree in relevant field
At least 3 years of experience in Multi-channels, Business or Technology
Project Management skill
Company Description
Emirates Islamic Bank (P.J.S.C.) is licensed by the Central Bank of the UAE.