Digital Banking Lead Full-time Job

2 weeks ago   Banking   Dubai   45 views Reference: 34126
Job Details

Responsibility:

Lead initiatives for Tablet banking to enhance the channels proposition.

Drive projects for ongoing channel enrichment and enhancement that will boost for customer migration, channel usage and business development.

Lead projects and coordinate with other departments ensuring that the project deadline is met.

Publish MIS and monitor channel performance to take key decisions/actions that will improve services and better managed costs

Drive day to day functions with strong emphasis on efficient and uninterrupted services across Channels.

Recommend channel improvements & enhancements (i.e., new features, functions, ideas, & technology) which positively contribute to superior customer experience.

Simplify and improve processes, to reduce discrepancies and improve straight through processing

Take the lead in Projects relating to Digital Channels enhancements and managing overall program delivery with relevant IT, other internal delivery teams, vendors, or external stakeholders

Ensuring project stabilization and handover to / establishment of BAU (Business as Usual) roles

Gear the process for Business Requirement and functional specs documentation, review, analysis & signoff

Stake holders and management expectations to be managed proactively

Participate in end User testing, Signoff & GO LIVE activities (such as end process guides, FAQs, End User training, etc…)

Identify, propose, and implement improved processes and procedures to ensure that the team delivers quality and efficient services to internal and external customers.

Coordinate with different business units, i.e. Technology, Product Development, Branches and Operations to enhance service offering on channels and operational procedures

Job Skills & Qualifications:

Bachelor’s degree in relevant field

At least 3 years of experience in Multi-channels, Business or Technology

Project Management skill

Company Description
Emirates Islamic was launched in 2004 to deliver the highest standards of banking services in line with the highest standards of Shari'a principles. Offering a broad range of products designed for individuals and small businesses as well as large corporations, Emirates Islamic is the right choice for those looking for excellence in managing their finances.
Emirates Islamic Bank (P.J.S.C.) is licensed by the Central Bank of the UAE.