Sales Manager Full-time Job

Responsibilities

To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy.

Ensures maximum acceptance in RFPs.

To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.

To constantly monitor the market and the competition and report on threats and opportunities.

To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfall.

Implements and executes all sales objectives and action plans to reach and exceed targets set.

Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.

Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.

Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.

Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.

Cross sells brand across MOHG portfolio through MObilise programme.

Ensures all requests are handled in the time frame set by the company.

Attends weekly and monthly department meetings and prepares account performance accordingly and contributes with market and customer feedback.

Covers accounts when required by Department Head.

Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.

Services our customers in order to grow share of the account.

Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

Sets a positive example for Sales, Reservations and Conference Sales teams.

Handles guest complaints and disputes.

Ensures an excellent working relationship with all colleagues within the hotel

Utilizes all available on the job training tools for colleagues.

Conducts sites visits as required by hotel operation

Participates in Client Entertainment with Sales Department as required

Joint Sales calls with team as required

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.