Sales Account Management Full-time Job

Responsibilities:

Actively seek out new sales opportunities through cold calling, networking, and social media

Conduct market research to identify selling possibilities and evaluate customer needs.

Keep accurate and timely pipeline records and update the CRM.

Prepare and deliver appropriate presentations on products and services.

Lead the day-to-day client relationship and support Ops team handling client onboarding & order fulfillment.

Follow escalation procedures for critical issues and work closely with the internal operation team.

Follow sales and business development practices across fintech and implement a routine to manage all dedicated accounts.

Create frequent reviews and share sales reports.

Collaborate with team members to achieve targets.

Negotiate/close deals and handle complaints or objections.

Gather feedback from customers or prospects and share it with internal teams.

Success:

Sales KPIs that measure process efficiency and effectiveness.

Managing a valuable pipeline

Conversion Rate: Ensuring a high conversion rate of leads to closed deals.

Customer satisfaction: Maintaining a high level of customer satisfaction based on feedback and surveys.

Client Retention: Successfully managing and retaining existing B2B accounts.

Order Fulfillment Efficiency: Ensuring smooth and timely order processing and delivery.

Personal Development: Actively participating in training and development programs to enhance skills and knowledge.

Skill-Set (job-specific technical skills and behavioral competencies needed)

Proficiency in using CRM software to manage leads, opportunities, and customer interactions.

Familiarity with LinkedIn as a tool to generate leads and reach out to key prospects.

Familiarity with the gift card industry or experience in selling similar products/services.

Excellent cold calling and sales prospecting skills.

Good commercial acumen with an understanding of the clients’ procurement process.

Ability to negotiate deals with clients.

Excellent written and verbal communication skills.

Highly organized and able to prioritize shifting workloads and responsibilities effectively

Self-motivated and driven

Founded in 1992, Majid Al Futtaim is the leading shopping mall, communities, retail and leisure pioneer across the Middle East, Africa and Asia.
A remarkable business success story, Majid Al Futtaim started from one mans vision to transform the face of shopping, entertainment and leisure to create great moments for everyone, every day. It has since grown into one of the United Arab Emirates most respected and successful businesses spanning 15 international markets, employing more than 43,000 people, and obtaining the highest credit rating (BBB) among privately-held corporates in the region.
Majid Al Futtaim owns and operates 25 shopping malls, 13 hotels and four mixed-use communities, with further developments underway in the region. The shopping malls portfolio includes Mall of the Emirates, Mall of Egypt, City Centre malls, My City Centre neighbourhood centres, and four community malls which are in joint venture with the Government of Sharjah. The Company is the exclusive franchisee for Carrefour in 37 markets across the Middle East, Africa and Asia, and operates a portfolio of more than 270 outlets in 15 countries.
Majid Al Futtaim operates more than 400 VOX Cinemas screens and 36 Magic Planet family entertainment centres across the region. In addition to iconic leisure and entertainment facilities such as Ski Dubai, Orbi Dubai and Ski Egypt, among others. The Company is parent to the consumer finance company 'Najm', and a Fashion and Home retail business representing international brands such as Abercrombie & Fitch, AllSaints, lululemon athletica, Crate & Barrel and Maisons du Monde. In addition, Majid Al Futtaim operates Enova, a facility and energy management company, through a joint venture operation with Veolia, a global leader in optimised environment resource management. The Company also owns the rights to The LEGO Store and American Girl in the Middle East and operates in the food and beverage industry through a partnership with Gourmet Gulf.