Manager CRM Ops Full-time Job

Role Scope

Role within Regional Marketing across 8 markets

Responsible for delivery of all ad-hoc and automated campaigns through Braze with required quality

Responsible for managing request intake process to improve efficiency and adherence to SLAs

Responsible for campaign Quality Assurance process and tracking of errors

Iterate ways of working and intake process based on learnings

Responsible for managing workload distribution between team members

Acts as a coach and mentor for junior team members to upskill them and train them on Campaign Ops best practices

Identify new innovations and new mechanics to launch more engaging campaigns through Braze

Provide subject matter expertise to launch complex campaigns on Braze

Work with Regional and Local stakeholders to understand and deliver on complex and critical campaign requirements

Identify and implement opportunities to automate recurrent campaigns

Work with Central Retention Solutions team to implement new enhancements to campaign operations (i.e. dynamic content, efficiency gains)

What you need to be successful

What Did We Order?

People management experience

Subject matter expertise and deep experience using Braze

Experience working with Agile models for delivery

At least 7 years of experience

Strong stakeholder management to set expectations and pushback requests from markets

Experience in fast paced Digital/Start Up environment delivering high volume of campaigns

When you think of food delivery in the MENA region, wed be pretty surprised if talabat didnt pop into your mind first! Since delivering our first order in Kuwait in 2004, weve grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region. Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. In 2020 alone, we facilitated the donation of well over 340,000 meals, and 44,000 medicine donations to those in need, as well as donated over 1.3million euros to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.