Advertising Operations Specialist Full-time Job

Responsibilities:

Own the set-up process, campaign management, and reporting for reservation and auction managed service campaigns.

Monitor managed service campaign delivery to ensure campaigns reach the target audience, run smoothly, and exceed brands’ expectations; this includes collaborating with teams on creative approvals, troubleshooting issues, managing scheduled and ad hoc report requests, and escalating issues to internal and external teams.

Provide input to clients on effective campaign setup including tagging, targeting, and the use of mobile app and pixel tracking technologies to meet client KPIs.

Serve as the key point of contact and support for Client Solutions in technical client communications.

Troubleshoot, escalate and remediate technical platform issues in partnership with Product and Engineering support teams.

Guide clients in their Pixel and mobile measurement partner (MMP) implementation and help evaluate setup prior to campaign launch.

Create, organize and distribute technical/operational product documentation to support Product, Strategy and Operations (PSO) in general ad platform and feature walk-throughs.

Participate in training that prepares internal teams for new products and updates within our ads platform.

Partner with Sales, Client Solutions and PSO to collect customer feedback and identify opportunities to improve our products and services.

Qualifications:

Minimum Qualifications:

At least 3+ years of ad ops experience on a programmatic or auction platform

Familiarity with self-serve and auction ad platforms

Experience managing branding & performance-based advertisers with a deep understanding of their challenges

Experience helping clients execute custom campaigns centered around performance KPIs

Excellent collaboration skills

Ability to proactively troubleshoot and problem solve quickly and through the proper escalation process

Ability to analyze data and identify insights to assess campaign performance

Proactive attitude with excellent project management, organizational, and analytical skills

Experience diagnosing and solving technical problems with product and engineering teams is a big plus

Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders

Experience with ad verification partners (IAS, DV, MOAT)

Familiarity and experience with Auction and Programmatic Platforms

High attention to detail and very organized

Self-starter, a fast learner who has critical thinking

Proficiency in English (Arabic preferred but not mandatory)

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