In Room Dining Order Taker Full-time Job

Key Responsibilities

Works closely with key service Departments such as Kitchen, Stewarding, Front Office, Housekeeping, Engineering, Laundry, etc. to ensure Seamless Collaboration.

Attends Industry-Leading Training Sessions instructed by the immediate Supervisor to enhance Guest care, telephone etiquette, up-selling techniques, and entering Guest Rooms.

Adheres to the Room Service Duty Schedule, always embracing a ‘FIVE-Star’ appearance and following FIVE’s Grooming Standards.

Always maintains Exceptional Telephone Etiquette, never leaving phones unattended.

Performs Cashier Duties when necessary, showcasing meticulous attention to detail.

Takes Reservations for other dining destinations during break times, displaying Multitasking Abilities.

Works Hands-On with the Team to prepare the daily service mise en place, maintaining Next-Level standards.

Monitors the Cleanliness and ensures Proper Maintenance of the assigned Room Service Area and operating equipment.

Ensures the well-being of all Guests by maintaining warm and Discreet Contact throughout their stay.

Refers Guest complaints directly to the appropriate person in charge or the Room Service Manager, ensuring Prompt Resolution and Guest Satisfaction.

Conducts the Order-Taking and Order-Placing Process, providing courteous, efficient, and prompt service to Guests.

Attends all meetings and briefing sessions to foster Open Communication within the FIVE Tribe.

Demonstrates Comprehensive Knowledge of all menus and ongoing promotions in all dining concepts, offering Personalised Recommendations to Guests upon request.

Expertly upsells key menu items, creating Boundary-Breaking Dining Experiences for Guests.

Assists in other areas as assigned by the immediate Supervisor, showcasing Adaptability and Versatility.

Redirects incoming calls for other Departments (such as Engineering,Housekeeping, Spa) to the relevant Departments to promote a seamless flow of Communication and ensure Guest satisfaction.

Promptly reports any equipment failures or problems to the Maintenance Department for swift resolution.

Demonstrates a thorough understanding of and adheres to FIVE Hotels and Resorts Policies relating to Fire, Hygiene, Health, and Safety.

Familiarises oneself with all related Company Documentation, particularly the relevant Operational Standards Manual for the Department.

Completes any other Reasonable Duties and Responsibilities assigned with utmost dedication.

Conducts thorough and efficient Shift Change Handovers to foster continuity and excellence in service.

Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE Hotels and Resorts includes the hottest lifestyle destinations -️ FIVE Palm JumeirahDubbed the hottest hotel in Dubai, this dare-to-be-different hotel is home to award-winning restaurants, bars, and Dubais #1 rooftop club.️ FIVE Jumeirah VillageAn uber-chic hotel capturing the glamour of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzis, the hotel promises an exclusive chic penthouse lifestyle.️ FIVE ZurichSwitzerlands ultimate entertainment hotspot, this luxury lifestyle hotels award-winning restaurants, rooftop club and buzzing pool are centred around FIVEs hallmark musical stylings.️ FIVE LUXE Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique Vibe at FIVE, it will offer ultra-luxe, eco-conscious residences for luxury aficionados.A trailblazer of sustainable luxury living and hospitality, FIVEs 'Sustainability Without Compromise' ethos has secured it a completely LEED Platinum-certified hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are 3 Star SPIRE Rated Smart Buildings.️ An Equal Opportunity Employer The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a family bonded by common values and goals, celebrating people, culture and diversity.