Reservations Agent Full-time Job

Consistently offer professional, friendly and engaging service

Book and enter room reservation requests using the Property Management System

Enter rooming lists while ensuring accuracy, as required

Update reservations ensuring a flawless check in and check out process

Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

Liaise with Sales and other departments as required

Answer telephone and email inquiries in a timely manner

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Follow all safety policies

Other duties as assigned

Qualifications

Minimum 1 year of experience as a Reservations Agent

Previous Property Manager System experience preferred

Computer literate in Microsoft Window applications required

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.