Front Office Supervisor Full-time Job

Front Office Supervisor

The Supervisory purpose is to lead and supervise the entire front office team of Heartists towards the attainment of the highest standards of service excellence in accordance with the company guidelines.

To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.

To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.

To daily implement and control the check lists

To ensure a proper handover between the shifts.

To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.

To be updated with the competitors’ offerings and rates.

To liaise closely with the Sales and Reservations on rate management

To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service

To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction

To maintain an atmosphere of high morale and a happy working relationship among the team.

To read and understand the hotel's Employee Handbook and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs

Takes responsibility for anticipating and meeting customer needs

Qualifications

Diploma or degree in vocational hospitality or Room Division

2 to 5 years' experience, depending on education and career background

Competent user of desktop applications and hotel applications

Languages: Fluent in English and a 2rd and 3rd languages would be a plus (preferable French & Arabic)

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.