Head Hostess Full-time Job

What We’re Looking For

Previous experience of 1-2 years in a Luxury Hotel environment in a similar role.

An elevated and energetic Conversationalist, engaging Guests with lively discussions and building a good rapport with them.

Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights

Exceptional Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our guests.

Proficient in Reservation Systems and Guest Management Software.

An appreciation for fine dining experiences and ease and familiarity with food and beverage menus.

Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).

Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.

Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.

Key Responsibilities

Greets Guests upon Arrival with a Warm ‘FIVE-Styled’ Welcome, ensuring their Journey at FIVE is sensational.

Exhibits an exceptional understanding of FIVEs diverse destinations, concepts, menus, events, and bespoke offerings, enabling ‘FIVE-Star’ Guest Assistance at all times.

Showcases a Proactive Approach to addressing Guests concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.

Supervises Suitable Seating Arrangements to optimise Guest Flow, maintain Restaurant Capacity, and Minimise Wait Times, ensuring ‘FIVE-Star’ service.

Manages Restaurant Reservations efficiently, employing the hotels Reservation System, and guaranteeing Precise and Up-To-Date Information.

Handles Substantial Group Reservations and Exceptional Events, seamlessly coordinating with the Events Team when necessary, in line with FIVE’s bespoke standards.

Discerningly places Guests at the most appropriate tables, ensuring that Table Settings are arranged in accordance with FIVE’s Luxurious Standards.

Supervises the Host/Hostess Team, offering crystal-clear Direction, expert Guidance, and unwavering Support, ensuring the delivery of an exquisite level of service.

Identifies VIP Guests and provides them with Personalised Attention and our Boundary-Breaking services.

Conducts regular Training Sessions to elevate the Teams knowledge of the Menu, Hotel Facilities, and FIVE’s outstanding Service Standards.

Fosters open lines of communication with the Restaurant Manager and other Department Heads to ensure Seamless Coordination between departments.

Engages in close collaboration with the Culinary Team and Waitstaff to manage Guest Expectations, accommodate Special Requests, and guarantee the Punctual Delivery of our delectable cuisine.

Plays a key role in crafting memorable experiences for Special Occasions and Celebrations, celebrating lifes most extraordinary moments with ‘FIVE-Styled’ Flair.

Skillfully suggests Menu Items, Beverages, and Promotional Offers to enrich the guest experience and optimise revenue generation.

Forges a strong partnership with the Marketing Team to promote Restaurant Events, Offers, and Loyalty Programmes, elevating the ‘Vibe at FIVE.’

Ensures that the restaurant entrance, waiting area, and host/hostess stations are maintained with Meticulous Cleanliness and Impeccable Organisation.

Keeps a watchful eye over the restaurants Online Reviews and Guest Feedback Platforms, responding to guest reviews with professionalism and dedication.

Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE Hotels and Resorts includes the hottest lifestyle destinations -️ FIVE Palm JumeirahDubbed the hottest hotel in Dubai, this dare-to-be-different hotel is home to award-winning restaurants, bars, and Dubais #1 rooftop club.️ FIVE Jumeirah VillageAn uber-chic hotel capturing the glamour of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzis, the hotel promises an exclusive chic penthouse lifestyle.️ FIVE ZurichSwitzerlands ultimate entertainment hotspot, this luxury lifestyle hotels award-winning restaurants, rooftop club and buzzing pool are centred around FIVEs hallmark musical stylings.️ FIVE LUXE Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique Vibe at FIVE, it will offer ultra-luxe, eco-conscious residences for luxury aficionados.A trailblazer of sustainable luxury living and hospitality, FIVEs 'Sustainability Without Compromise' ethos has secured it a completely LEED Platinum-certified hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are 3 Star SPIRE Rated Smart Buildings.️ An Equal Opportunity Employer The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a family bonded by common values and goals, celebrating people, culture and diversity.