Assistant Manager Guest Service Full-time Job

About The Role

As the Assistant Guest Services Manager in One & Only One Za’abeel, your primary responsibility is to ensure the highest level of guest satisfaction by providing exceptional service and creating everlasting moments and memorable experiences. You will oversee the guest services department, leading and mentoring bellman, doorman, valet team, airport representatives members. You must lead by serving from the heart, caring for guests and colleagues, maintaining a high standard of service, and providing ongoing training and motivation to the team. You will assist the Guest Services Manager in developing budgets, staffing plans, training programs, and ensuring all policies and procedures are followed.

About You

Ideally, you should have a minimum of 2 years experience in a similar role within the luxury hotel industry. You should possess strong leadership and interpersonal skills with the ability to motivate and inspire a team. You should have strong problem-solving abilities and exceptional customer service. Knowledge of hotel operations and ability to handle various guest related situations is essential. Additional languages such as Russian, French, Arabic, German, Mandarin and Spanish are advantageous.

Found only in the worlds most inspiring destinations, One&Only is an exceptional collection of one-off Resorts and Private Homes, each with its own distinct narrative and charisma. Designed in harmony with nature and immersed in rich culture, they offer extraordinary experiences across beach, wilderness and urban locations, placing you in the heart of each fascinating environment.