Guest Room Technician Full-time Job

Responsibilities

Principal duties and responsibilities may include, but are not limited to, the following, which indicates the general nature of work expected:

Attends to repairs and maintenance of all types of mechanical equipment such as heating, ventilation, and air-conditioning equipment, pumps, water treatment plant, etc.

Carry out electric arc and oxy-acetylene welding.

Attending to pipe repairs or fitting work including minor plumbing jobs.

Ensuring that the supplied uniform is clean and in good repair. Always maintain a clean and tidy appearance before entering a guest room or public area.

Ensuring that the plant room, workshop, and related areas are kept clean and tidy condition.

Observing prescribed safety standards. Helping maintain safe conditions for self and others. Performing related duties and special projects as assigned.

Interacts with other Departments when necessary to provide additional or specialized services for functions, promotions, and festivities.

Adhere to Emirates Palace Mandarin Oriental Employee Handbook

Adhere to Emirates Palace Mandarin Oriental Policies & Procedures

Follow Supervisor's instructions in line with job requirements

Adhere to all security and safety instructions

Inspire guests with an attitude of personal attention to their requests

A commitment to a sense of urgency, immediacy, and total responsiveness

Intuitively anticipate guests' needs and address them in a refreshingly unique manner

Proactively find opportunities for innovative service delivery

Demonstrate commitment to uncompromising standards of excellence

Approach each guest in a confident and welcoming manner

Work as a team with all other departments in their effort to delight the guest

Demonstrate a willingness to “go the extra mile” to exceed guests' expectations

Show respect for guest's security and privacy at all times

Take personal responsibility for meeting guests' needs

Communicate effectively to ensure service excellence at all times

Ensure requests are followed through to the guest's satisfaction

Display a sense of determination when solving problems

Adapt the role of a "server" in acting on the hotel stage.

Create moments of emotional value for the guest.

Look for creative service delivery

Skills & Requirements

Diploma or apprenticeship in Mechanical or Electrical

Previous resort experience in the same role, within a luxury hospitality environment is preferred

Ability to solve engineering problems using appropriate theoretical and practical engineering principles.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.