Guest Experience Manager Full-time Job

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service.

Lead and manage all aspects of the Guest Relations department and ensure all. service standards are followed.

Handle guest concerns and react quickly, logging and notifying proper areas.

Conduct regularly scheduled departmental meeting.

Manage the departmental budget.

Balance operational, administrative and Colleague needs.

Assist guests regarding hotel facilities in an informative and helpful way.

Follow department policies, procedures and service standards.

Follow all safety policies.

Other duties as assigned.

Qualifications

Previous leadership experience in a similar role required

Previous PMS experience required

Computer literate in Microsoft Window applications required

University/College degree in a related discipline an asset

Must possess a professional presentation

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Ability to work well under pressure in a fast paced environment

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.