Customer Service Representative Full-time Job

RESPONSIBILITIES:

Greater: Welcome & greet the walk-in customers and inquire and understand his/her needs.

Customer Guidance & Managing Floor:

direct clients to alternative channels (Digital Channels).

ensure client have all needed docs before wasting time in waiting and taking queue.

Handle the customers in a pleasant manner and escort them to the concerned staff.

problems evaluation.

Customer anger management.

Branch Assistance and Support:

Ambassador to handle the QMS Tokens

Provide assistance to Help Desk counters.

Manage the Queue at teller counters and waiting time at customer service areas.

ADIB Branches Look and Feel: ensure the branch follow the guideline book of look and feel.

Perform any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:

Broad knowledge of ADIB’s Retail Banking financial products & services

Fair knowledge of ADIB’s Operational Policies & Procedures

Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels

Excellent knowledge in ADIB alternative channels (mobile/ chatbot/ ITM/ CCDM) and the services offered on these channels

Good Knowledge of UAE banking practices, regulations & risks

Fair knowledge of service standards

Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities

Knowledge of Cross Sales

Computer skills

This position is for UAE Nationals only

Nvestment arm, the bank works to promote financial literacy and entrepreneurship programs, which target local talent and aspiring entrepreneurs around the world, including the UAE. In this context, the bank had forged successful partnerships with top academic institutions such as Higher Colleges of Technology, the University of Dubai, Abu Dhabi University, Sharjah Women's College, Ittihad University and Emirates Institute of Banking and Financial Studies in the past 15 years to help develop local banking talent. Most recently, Citi Foundation has partnered with Amideast, Education for Employment (EfE), Injaz Al-Arab. As part of its commitment to the Paralympic Movement globally and within the UAE, Citi sponsored the 2019 World Para Athletics Championships in Dubai.In 2020 Citi UAE contributed 50,000 USD to UAE 10 million meals initiative from The MBR Humanitarian and Charity Establishment .The charity will use the funds to provide 20, 000 meals to communities affected by COVID-19 outbreak in the UAE, as part of the biggest food drive in the country. 10 million meals campaign enables institutions to make in kind and financial donations towards providing meals to low income families throughout the month of Ramadan