Customer Support Officer Full-time Job

2 weeks ago   Customer Service   Abu Dhabi   184 views Reference: 35378
Job Details

1 Job Purpose

To manage and service customer in the systems, understanding their needs and

providing them with appropriate trainings, services and solutions to maintain and

enhance a customer satisfaction and bank’s digital index.


Details below

2.1 Working Relationship

To drive ownership towards implementation of system and process. Develop and

manage customers to meet their needs andachieve the objectives of the bank in line

with the digital enhancement, required standards and to contribute to the

improvement of system penetration.

2.2 Requirements Elicitation and


Provide periodic reports on migration of customers, transactions submission and

digital Index adoption to the management.


Demand Management,

Project Execution and


Escalate any technical issues to relevant stake holders for fix (if any).

Escalate back end set up related issues to TFO Support team for fix (if any).

Escalate any gaps in solution for appropriate actions for relevant build of


Assist in encouraging clients for ProTrade / FinTrade use (if requested)

Assist in back-end ProTrade / FinTrade client set up’s (if requested)

Training the customer remotely or on site as required.

Co-ordinate with IT on solving customer level channel related issues.

Support the customer liaising with TFO for any transaction related queries or


2.4 Self-Management

Adhere to all relevant organizational and departmental policies,processes, standard

operating procedures and instructions so that the work is carried out to the required

standard of service to customers and stakeholders

Manage self in line with organizations people management procedures, processes

and practices to ensure adherence and to maximize own contribution to business /

project performance.

Company Description
Sundus is a leading Recruitment and Outsourcing company in UAE, with a market presence since 1998. Sundus is a 100% Emirati Owned and managed company and is supported by a highly diversified international team with extensive experience in Human Resource Management. Sundus is a fully compliant business holding licensed On Demand Labor Supply (ODLS) and Executive Search and Manpower Supply services in the Emirates of Abu Dhabi and Dubai, which gives us a pan UAE outreach. Additionally, Sundus is a certified body to the International organization for Standardization, ISO:9001:2015, ISO:45001:2018 , which has enabled us to have an integrated Quality, Health, Safety and Environment Management (QHSE).
Sundus is an Arabic word that denotes fine silk brocade. It epitomises purity and transparency which is in harmony with our core values, outlined in our vision.
Sundus provides its services to various vertical sectors including Aerospace and Aviation, Alternate Energy, Banking, Call Center, Construction, Telecommunication, Education, Healthcare, Engineering, Hospitality, IT, Oil & Gas, Transport, Ports and Retail.