Customers Affairs Officer Full-time Job

1 week ago   Customer Service   Dubai   121 views Reference: 36160
Job Details

Key duties and responsibilities:

To fulfill all procedures relevant to reception and coordination works that include daily work organisation.

To answer and transfer incoming phone calls.

To receive and resolve complaints and comments within their jurisdiction or coordinate with the relevant employees to resolve the same.

To receive, document, save and follow-up correspondence received by the reception.

To provide support in administrative works according to the Line Manager instructions.

To fulfill any other duties assigned to them by the Line Manager or the Director of Directorate.

Qualifications

High School degree or Diploma in Management.

1-2 years of experience in customer service.

The ability to work as one team and deal with workload.

Computer literacy.

Fluency in Arabic and English (reading, writing, and speaking).

Company Description
Dubai Careers is an innovative, centralized job portal that enables jobseekers across the globe to access hundreds of opportunities in Dubai government entities - private sector jobs are soon to be included.
Developed by Smart Dubai, to help organizations connect with the right candidates using a smart-match process that maps candidates to best fit positions through a ranking system.
Job seekers features include:
Registering easily
Recommending a family member or a friend
Sharing a selected job via social networking platforms
Attending video interviews using smart devices
Using Arabic to apply for jobs 1st employment portal to use this language
Building career profiles and directly linking them to the applicants account on LinkedIn - the exclusive network partner for Dubai Careers
Applying under categories such as People of Determination, Fresh Grads, Emiratis
Looking for volunteering opportunities - a step towards supporting the UAEs Year of Giving
"Qualified people are the main pillar required to fulfill the leadership's vision of seeking the smartest and happiest city in the world, H.E. Wesam Lootah, CEO of Smart Dubai Gov