Customer service representative Full-time Job

1 week ago   Customer Service   Dubai   125 views Reference: 36049
Job Details

To ensure proper implementation of the education’s services provided to stakeholders by the customer Relation department in keeping with the quality standards and considering key performance indicator set to the customer Relation department in KHDA.

Maintaining a smartly presented, polite, diligent, positive and professional attitude at all times; demonstrate knowledge and build customer confidence.

To execute educational services requested by customers in accordance with the approved processes and set standards of the customer service department in KHDA.

To process and quality check the cases within the KHDA eservices.

Handling through different channels customers cases by referring to KHDA relevant processes and laws.

To ensure customer confidentiality during and after handling their cases.

Contributing to improve the business, protecting and enhancing the reputation of KHDA, by putting forward new ideas.

Qualifications

UAE National Fresh Graduate

Higher Diploma/Bachelors in Business Adminstration

Communication Skills

Company Description
Dubai Careers is an innovative, centralized job portal that enables jobseekers across the globe to access hundreds of opportunities in Dubai government entities - private sector jobs are soon to be included.
Developed by Smart Dubai, to help organizations connect with the right candidates using a smart-match process that maps candidates to best fit positions through a ranking system.
Job seekers features include:
Registering easily
Recommending a family member or a friend
Sharing a selected job via social networking platforms
Attending video interviews using smart devices
Using Arabic to apply for jobs 1st employment portal to use this language
Building career profiles and directly linking them to the applicants account on LinkedIn - the exclusive network partner for Dubai Careers
Applying under categories such as People of Determination, Fresh Grads, Emiratis
Looking for volunteering opportunities - a step towards supporting the UAEs Year of Giving
"Qualified people are the main pillar required to fulfill the leadership's vision of seeking the smartest and happiest city in the world, H.E. Wesam Lootah, CEO of Smart Dubai Gov