Customer Service Representative Full-time Job

2 weeks ago   Customer Service   Abu Dhabi   183 views Reference: 35349
Job Details

Responds to customer queries (inbound and outbound) in friendly, professional and supportive way

Ensures compliance with agreed KPIs

Demonstrates politeness, poise, dignity and emotional maturity in handling calls; handles difficult cases with required frequency and quality

Deals with enquiries independently taking ownership for the issue until a satisfactory outcome has been reached for the customer

Identifies the nature of customer’s enquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities

Cleary communicates reasons for concerns/ issues to the customer and maintains contact

Forwards more sophisticated/ complex questions/ requests (e.g. ITSD, Complaint Management) to Second Level for further escalation.

Escalates customer issues to Team Leader or Back Office Team if satisfactory outcome for the customer cannot be achieved via standard procedures

Identifies sales opportunities and informs the customer of relevant products and services if applicable

Keeps records on all customer requests in order to ensure reliable and timely tracking of customer requests

Ensure positive corporate image ensuring compliance with company's policies, procedures and guidelines

Documents all customer suggestions and ideas on improving the concerned products & services.

Adhere to Corporate policies and procedures

Company Description
Sundus is a leading Recruitment and Outsourcing company in UAE, with a market presence since 1998. Sundus is a 100% Emirati Owned and managed company and is supported by a highly diversified international team with extensive experience in Human Resource Management. Sundus is a fully compliant business holding licensed On Demand Labor Supply (ODLS) and Executive Search and Manpower Supply services in the Emirates of Abu Dhabi and Dubai, which gives us a pan UAE outreach. Additionally, Sundus is a certified body to the International organization for Standardization, ISO:9001:2015, ISO:45001:2018 , which has enabled us to have an integrated Quality, Health, Safety and Environment Management (QHSE).
Sundus is an Arabic word that denotes fine silk brocade. It epitomises purity and transparency which is in harmony with our core values, outlined in our vision.
Sundus provides its services to various vertical sectors including Aerospace and Aviation, Alternate Energy, Banking, Call Center, Construction, Telecommunication, Education, Healthcare, Engineering, Hospitality, IT, Oil & Gas, Transport, Ports and Retail.