Customer Service Representative Full-time Job

The candidate is expected to follow a selected number of clearly defined procedures under general

guidance. Handles inquiries of moderate scope and complexity within customer service areas, such as:

Navigate the Logistics Landscape: Field and respond to customer questions about shipments, tracking, delivery timelines, and other logistics-related concerns.

Communication is Key: Clearly communicate order updates, potential delays, and solutions with both internal teams and external customers.

Data Detective: Utilize logistics software to track shipments, investigate discrepancies, and ensure accurate order fulfillment.

Problem-solving Prowess: Identify the root cause of customer issues and work collaboratively with internal teams to find timely resolutions.

Maintain accurate records of customer interactions, resolutions and shipment details.

Support sales efforts by providing accurate information and excellent service to potential and existing customers.

Qualifications and Requirements:

Minimum 1 year of experience in customer service, preferably in a fast-paced environment.

Strong understanding of basic supply chain and logistics terminology (a plus).

Excellent communication and interpersonal skills, with the ability to build rapport with customers.

Active listening skills and a genuine desire to help others.

Problem-solving skills and the ability to find solutions independently or by collaborating with internal teams.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Ability to work independently and as part of a team in a fast-paced environment.

A positive and professional attitude with a commitment to exceeding customer expectations.

ManpowerGroup is the worlds workforce staffing and recruitment expert, creating innovative workforce solutions for more than 65 years. We connect more than 600,000 people to meaningful work across different skills and industries every day. Through our ManpowerGroup family of brands we help more than 400,000 clients in 80 countries and territories to resource, manage and develop talent. See how ManpowerGroup makes powering the future of work humanly possible: www.manpowergoup.ae Manpower is the global leader in Outsourcing and permanent recruitment workforce solutions. By leveraging our trusted brands, we have built a deeper talent pool to provide our clients access to the people they need, faster. Experis is the global leader in professional resourcing and project-based workforce solutions in IT, Finance and Accounting, Legal, Engineering and Healthcare, precisely delivering in-demand talent for mission-critical positions. ManpowerGroup Solutions provides clients outsourcing services in human resources functions, primarily in the areas of large-scale recruiting and workforce-intensive initiatives that are outcome-based. This includes Managed Service Providers and Recruitment Process Outsourcing, where we are one of the largest providers of permanent and contingent recruitment in the world. Right Management is the global career and talent development expert. We improve time to value through our expertise in organizational effectiveness, career management and individual development.