Assistant Manager Direct Client Relations Full-time Job

Main tasks:

Establishes regular meeting with the client (SAADA) at least twice per month.

Creates visibility around actions related to all activities related to this account and regular reporting of the same.

Coordinates among various stakeholders within the organization in order to ensure client deliverables.

Establishes list of expected deliverables on Quarterly basis.

Conducts surveys to SAADA members in order to generate statistics related to quality improvements and customer satisfaction.

Resolves customer complaints regarding services, in coordination with relevant teams.

Works with the client on generating ideas and digital initiatives that capitalize on existing and prospective partner strengths to drive additional benefit to NEXtCARE portfolio.

Stays current and knowledgeable on all products, service offerings and trends within the industry.

Works closely and coordinates effectively with solutions and services departments of Company to ensure smooth and quality delivery of products and services on time.

Effectively interacts with other departments including the account management.

Ensures NEXtCARE remains proactive and responsive to prospective clients.

As required recruit, train and supervise staff.

What You Bring

Behavioral Requirements:

Possess drive, motivation and acute attention to detail in ensuring all business opportunities to NEXtCARE are captured and explored.

Sound knowledge of International Standards related to Health and Medical Insurance quality measures, region markets and practices.

Able to analyze data and suggest techniques and requirements.

Strong negotiation, communication, time management and leadership skills.

Ability to work independently and maintain focus under pressure.

Problem solving and decision making.

Solid understanding of business dynamics, planning and execution.

Ability to self-manage workload and handle multiple accounts, working with people at all levels of an organization.

Must demonstrate strong initiative with ability to work as part of a team as well as independently.

Demonstrate sound financial acumen in order to proactively respond to business trends.

Behavioral Competency:

Customer & Market Excellence:

Strive for excellence at every touch point with the customer

Foster state-of-art technical/operational knowledge and strive for continuous simplification

Be the benchmark

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are embedded seamlessly into our partners businesses or sold directly to customers, and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
For more information, please visit: www.allianz-partners.com