Captain Full-time Job

Responsibilities

Coordinate and supervise all duties for the opening and closing brigade.

Assist the assistant manager in making arrangements according to reservations and special events.

To assist the assistant manager in checking the condition, cleanliness, and proper functioning of all operating equipment and furniture

To assist in the training of waiters/waitresses and junior waiters.

To ensure the correct and complete set-up of the restaurant section assigned to him/her.

Assist the assistant manager in following up on all supplies from the store and linen room.

To welcome guests to his/her station and to assist in seating.

To present menus and beverage lists to the guest with recommendations designed to increase average check.

To take food and beverage orders and ensure speedy service of all food and beverage items.

Ensure that each table is correctly set up as per food and beverage order requirements.

To participate in the service of food and beverage items, especially during rush hours.

To check and follow up on billing and checking procedures as per policies set by the emirates palace.

To ensure proper cash handling procedures are followed as per policies set by the emirates palace.

To be present in the restaurant during service hours.

Ensure that tables are cleaned and reset immediately after the guests have left, in line with the standards set by the emirates palace.

To develop and maintain good relations with guests and to handle guest complaints as required by the restaurant manager or his assistant.

Ensure that the restaurant manager and assistant restaurant manager are kept informed of all guest comments and complaints.

Attend communication meetings, briefings, and training sessions as required by the restaurant manager, training manager, and food and beverage manager.

To keep uniform neat and clean and ensure good personal grooming and hygiene in accordance with the standards of the emirates palace.

Any other duties, which may be assigned to you from time to time as directed by your Supervisor or Manager.

Skills & Qualifications

Senior School qualification or equivalent will be an advantage.

Previous Standalone restaurant experience is required.

Team player, with good communication skills.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.