Assistant Learning & Development Manager Full-time Job

Being an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues, being approachable, friendly and assisting colleagues when needed on a daily basis

Promoting the Mission, Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values

Develop and drive the L&D strategy in line with the hotel / Accor vision

Ensure Learning Needs Analysis is performed annually with departments in order to budget accordingly and develop the following year L&D strategy fulfilling the training needs of the business

Evaluating training programs to ensure effectiveness and implementing action plans

Managing the appraisal process within the hotel, and tracking the L&D needs of ambassadors / leaders to then implement action plans for training based on these

Designing and organizing training programs (both skill and interest based) for the ambassadors / leaders of the hotel based on the needs and requests of the hotel

Creating monthly, quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business

Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities

Facilitating all Accor / Sofitel Standard Training Courses

Develop, update, organization and conduct the Magnifique Journey and ensure that all new hires are scheduled to attend this program during their first days of employment.

Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming

Prepare the Personal Development Plan for Hi Potentials

Provide ongoing development, guidance and coaching to the departmental trainers, engaging them in their roles

Work with the Departmental Trainers and ensure that they submit and conduct Monthly Departmental Training Schedules

Ensure a strong, creative and effective communication system within the hotel to keep ambassadors informed on all training activities.

Participate actively in local career fairs.

To be in-charge of the grooming for all ambassadors in the hotels while on duty with the assistant of the department heads.

Actively assist and participate in all T&C work & social activities.

Comply with local legislation as required for example Lifeguard, Health & Safety etc.

Attend training and meetings as and when required.

Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimization.

Treat complaints of harassment and discrimination promptly and confidentially.

Treat customers and colleagues from all cultural groups with respect and sensitivity.

Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

Identify internal and external training resources and optimizes the budget

Understands the impact of the key components of a successful hotel: ambassadors, customers, owners and profit

Any other duties as assigned by the Director of Talent & Culture or the General Manager

Maintain an effective filing system for proper maintenance of all training documentation, records and materials.

Maintain an up-to-date computerized Training Record system.

Assist recruitment / selection of trainees by screening received resumes and distribute information to HOD’s accordingly.

Identify candidates both internally and externally for Corporate/Management Training Programs.

Monitor progress of Cross Training / Trainees and Management Trainees during their placements.

Hold regular meetings with Cross Training / Trainees and Management Trainees to discuss areas of accomplishments and concerns; share the information with Executive Committee members and Department Heads.

Ensure timely submission of Evaluation of these Trainees.

Ensure that all employees provide a courteous and professional service at all times.

Produce the BRM, Stamp report, HR Hear Me report and any other report related to training.

Assist the Director of Talent & Culture on a day to day basis.

Qualifications

Bachelor’s Degree in relevant discipline

At least 5 years’ experience in L&D function

Excellent communication, interpersonal, and presentation skills

Demonstrate good facilitation skills and ability to engage staff

Enthusiastic and leading by example

Thrives in a collaborative and diverse environment

Supportive team player

Strong Self-initiative and well organized

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.