Sales Coordinator Full-time Job

To ensure smooth administration of Sales & Marketing Department to the standard required by the Hotel

To coordinate all internal and external correspondence, incoming e-mail, and other assigned administrative duties

To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Dubai Jumeirah Beach standards of performance, by e-mail, phone or in-person

To be fully conversant with all services and facilities offered by the hotel

To perform opening and closing procedures established for the Sales office

To ensure that the Sales office and surrounding area is kept clean and organized at all times

To monitor operating supplies and reduce spoilage and wastage

To ensure that all sales contracts follow the established Hotel Policies and Procedures

To ensure that all credit and collection procedures that have been established by the Hotel are implemented following the established Credit Policies and Procedures

To ensure that an efficient and accurate filling system, both manual as well as electronically is maintained at all times

To project a warm, professional and welcoming image, in person or on the phone

To be demanding and critical when it comes to departmental standards

Following up of assigned and “Walk-In” site inspections and in-house group arrangements

To assist Groups and Events team with groups and MICE leads from initial contact, preparing the proposal, closely following up to ensure conversion, issuing contract and banquet event order and remain the customer liaison until the end of the event

Keeping up to date the hotel event systems with all information related to the lead

To ensure up to date Opera Cloud records of all corporate and group accounts

To keep and to safeguard all contacts and financial documents

To utilize Opera Cloud for all accounts management functions and assist the assigned Sales Managers with the necessary follow-up, when they are out on sales calls

To ensure that the correct booking procedures are implemented, including group room and meeting program history, contractual agreements, room block analysis, etc.

Interact permanently with the Account Managers and other departments

Act directly with the guest or client during the stay of groups and events

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.