Application Administration Full-time Job

Key Responsibilities.

Works closely with the all Information Technology and Infrastructure Leadership to support the on-going administration and day-to-day operations of all payment business applications ( SWIFTAlliance, SNL, SWIFT HSM, RTGS Core System, Compliance- AML, Transaction Monitoring) and relevant modules.

Technical support for connectivity and associated operating system

Demonstrates the requisite knowledge, skills, and abilities to effectively solicit and capture business and technical requirements; develop, test, and implement system configurations and workflows; diagnose the underlying drivers of performance gaps; inform continuous improvement initiatives

Maintain product support and maintenance contracts with vendors

Monitoring and tracking of SWIFT production issues and working pro-actively to catch incidents before they happen

Ensuring problem and root cause tickets are progressed as per SLAs

Ensure test planning, strategy and validation are sufficient and in place for changes to be deployed, coordinate release and post release support

Provide 2nd level for application support by assisting in understanding and analysing the day-to-day problems faced by the end users of the systems.

Handle interface and functionality testing of new releases, patches and certification

To provide solution or workaround to users for their requests on SWIFT system

To deliver training to users in software applications

Prepare manuals for operators and users

Advice in implementing changes required by users & software vendors

Requirements :

Minimum 5 years of IT application management or service delivery management experience in a financial institution

Minimum 3 years of experience in the administration, configuration and deployment of SWIFT payment system

Good knowledge and experience of Windows Server and Oracle Database

Good knowledge and experience of application servers (Apache Tomcat, Webpshere, Weblogic etc )

ITIL Framework understanding and working knowledge of concepts (Familiarity with Incident, Problem, Change and Release Management procedure is preferable)

Good knowledge of SWIFT message types in ISO20022 and ISO15022

Experience of Secure Authentication, SSL, Encryption, VPN, MQ and SOAP

Must have proven communication, analytical and problem-solving skills to understand the business requirement and help identify, communicate and resolve systems issues in order to maximize the benefit of IT systems investments.

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