Runner Indemnities & Retention Full-time Job

Key Responsibilities

Collecting requisite documents from customers with a focus on precision and thoroughness.

Executing DD settlements for acquisitions from competitors.

Scrutinizing all customer documents prior to collection, encompassing:

Validation of the authenticity of original documents.

Verification of customer identity.

Ensuring the sighting of original documents.

Applying the "True copy of original" annotation on photocopies, with inclusion of Name, Staff ID, and Signature as stipulated.

Attesting customer signatures as "Signature Verified" and "Signed in my presence."

Handling customer documents with the highest level of diligence.

Safeguarding all original documentation securely and utilizing the designated chub in accordance with Standard Operating Procedures (SOP).

Promptly reporting any unauthorized or unethical activities observed during customer visits to management.

Engaging with customers at the Branch/Retention Center, guiding them through application/form completion.

Explaining approval/product details to customers, including but not limited to Interest Rate, Loan Amount, Bullet loan, etc.

Entering and submitting applications in the Customer Application System (CAS) and Loan Management System (LMS) for processing.

Uploading documents on the Document Management System (DMS).

Ensuring comprehensive logging and updating of all cases in the Management Information System (MIS) with their respective statuses.

Providing timely Daily, Weekly, and Monthly reports to management on activities within the work area.

Coordinating with relevant departments to ensure timely disbursement of cases by sending original documents.

Gathering data related to customer complaints or competitor offers.

Proactively identifying problem areas and recommending resolutions.

Demonstrating effective negotiation skills with customers.

Delivering excellent customer service and consistently ensuring customer satisfaction

Possessing proficiency in all bank products and their features, with a commitment to explaining them to customers.

Providing general administrative support.

Assisting and supporting other Retention officers when required.

Strict adherence to policies, processes, and procedures of the organization.

Yearly Balance Scorecard criterions to be met.

Customer Satisfaction Indexes (NPS).

Value and volume of cases managed and fulfilled.

Adherence to all banks policies, procedures, and processes.

Qualifications

Proficient Negotiation Skills.

In-depth Understanding of Products, Policies, and Systems.

Strong Interpersonal Skills for effective interaction with customers and various business units.

Collaborative Teamworking Abilities.

Capability to articulate and represent the customer's perspective.

Competency in conducting primary initial screenings of customer financial records.

Thorough Understanding of Product Policies, Features, and Campaign Management.

Knowledgeable in Banking Systems.

Bachelor’s Degree,

Required. 1-2 year of experience in banking or similar experience.

FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.