GTB Implementation Manager Full-time Job

Key Accountabilities Of The Role

Implementations

Responsible for coordinating Implementation related registration documentation with the client for GTB cash & trade channel products.

Lead simple (ADIB Direct) as well as complex implementations (SWIFT, H2H, collections, Liquidity, etc.) for GTB clients.

Lead/coordinate implementing GTB products at customer site.

Lead/Coordinate GTB product trainings for GTB clients.

Ensure that implementation is done within client agreed timelines and are within regulatory policies.

Update activities on CRM & internal trackers

Coordinate with GTB vendors as required for implementations.

Digitization

Assist e-penetration strategies

Assist dormancy reduction strategies

Assist channel payment utilization strategies

Cross selling & Commercialization

Attempt to cross sell GTB products during implementation discussions

Support launching of channel cash and trade products

BAU

Escalate sensitive/delayed cash & ADIB Direct BAU issues for quicker resolution

Assist service team on escalated issues to help resolution

Conduct Call back verification on all GTB product registration forms

Coordinate signature verification on all GTB product registration forms

People

Complete all mandatory class lead and e-learning on time.

Complete your mid-year and end-year appraisals on time.

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