Rooms Controller Full-time Job

PERSONAL ATTRIBUTES

Passion for guest service

Excellent written and verbal communication, interpersonal and leadership skills

Highly organized, results-oriented with the ability to be flexible and work well under pressure

Strong interpersonal and problem solving abilities

Highly responsible & reliable

Fluency in English, secondary language preferred

Must have the ability to handle a multitude of tasks and Guest requests

Computer proficiency in a Windows environment (Word, Excel, PowerPoint)

Knowledge of Micros-Fidelio Property Management System an asset

Ability to work cohesively with fellow colleagues as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Qualifications

Degree from School for Tourism & Hotel Management

Experience

Minimum of 1 year previous proven Supervisory position or equivalent in a customer service industry

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.