Reservations Manager Full-time Job

Job Responsibilities

Reservation Management:

Manage incoming reservation inquiries through various channels, including phone, email, and online platforms, for both the bar and restaurant.

Coordinate reservation bookings, ensuring accuracy and timely communication with guests.

Maintain organized reservation databases and keep detailed records of bookings, cancellations, and special requests.

Guest Experience

Provide exceptional customer service to guests, addressing inquiries, accommodating special requests, and resolving any issues or concerns promptly and courteously.

Anticipate guest needs and preferences to enhance the overall dining and bar experience.

Monitor guest feedback and implement improvements to the reservation process and guest service protocols as needed.

Seating Optimization

Develop and implement strategic seating plans to maximize capacity and optimize guest flow for both the bar and restaurant.

Collaborate closely the management teams to ensure seamless coordination of seating arrangements based on reservation size, guest preferences, and special events.

Regularly assess seating availability and adjust reservations to accommodate walk-in guests and last-minute changes.

Team Collaboration

Work closely with bar and restaurant manager and employees to communicate reservation details, special requests, and VIP guest requirements.

Provide guidance and support to reservation employees to ensure consistency in service standards and adherence to company policies and procedures.

Conduct training sessions to enhance the skills and knowledge of reservation staff members.

Administrative Duties

Generate daily reports on reservation activity, seating capacity, and guest demographics for both the bar and restaurant.

Analyze reservation trends and assist in forecasting future demand to optimize staffing levels and resource allocation.

Manage billing and invoicing processes related to group reservations and special events, ensuring accuracy and timeliness.

Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

Proven experience in reservations management within the hospitality industry, ideally encompassing both bar and restaurant operations.

Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members.

Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment.

Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous.

Ability to remain calm and composed under pressure, with demonstrated problem-solving skills.

Flexibility to work evenings, weekends, and holidays as required.

25hours Hotel One Central is conveniently located a stones throw from Dubai International Financial Centre, right beside Dubai World Trade Centre. With a bright, airy, industrial feel, our event spaces provide the perfect setting for creative thinking, productive discussions, or special occasions. All rooms feature plenty of modern tech, 5-meter-high ceilings, and huge windows so you can enjoy the breathtaking views. A fully kitted co-working space, open pantry and coffee bar are also available at the gallery on the first floor. For offbeat and unique gatherings, check out the sand room, pottery studio or games room - creativity has no limits. We challenge you to challenge us!