Reservations Supervisor Full-time Job

2 weeks ago   Facilities Management   Dubai   25 views Reference: 31709
Job Details

What You Will Do

Overseeing the daily operation of the Reservations department

Leading, coaching, motivating and developing our large on site reservations team

Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency

Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office and Corporate teams

Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting

Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business

Working closely with other departments on a day to day basis including Sales and Front Desk

What You Bring

A minimum of 1 year experience in a leadership role within reservations or front office in a large international hotel

Sound understanding of Rooms Division

Strong written and verbal communication skills

Opera experience essential

The ability to inspire the team with a hands on approach and leading by example

The ability to work weekends and evenings as the department operates 7 days a week

Company Description
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.