Duty Manager Full-time Job

2 weeks ago   Facilities Management   Dubai   258 views Reference: 31762
Job Details

As Duty Manager - Front Office the candidate will be responsible to provide guests a unique and outstanding experience. Exhibit a friendly and professional demeanor in all guest interactions, warmly welcome and orient guests and provide effective and efficient guest service

Your key responsibilities will include:

To represent the management of the Resort outside normal office hours and to supervise all Front Office colleagues working overnight ensuring a smooth operation and maximum guest satisfaction in all areas.

Ensure that all related policies & procedures are followed by Front Office Colleagues.

Manage the Jumeirah loyalty program “Jumeirah One” (i.e. follow up on pending points, carry out training).

Attend daily handover briefings before the beginning of every shift as well as departmental communication meetings.

Control the booking situation of the day and handle booking out guests in case of an overbooking situation.

Assist the Team Leaders when necessary (i.e. with checking Registration Cards, Group Check-ins).

Record relevant details of any major incident and important information in the guest feedback report.

Complete a check on input standards (guest profiles, market, source and channel codes) on a daily basis, highlighting any problem to the Assistant Front Office Manager and taking action to ensure continual improvement.

Company Description
Jumeirah Group, a member of Dubai Holding and a global luxury hotel company, operates a world-class 6,500+-key portfolio of 26 luxury properties across the Middle East, Europe and Asia. The group boasts some of the most prestigious and captivating properties in the world, from the iconic flagship hotel and timeless pinnacle of luxury, Burj Al Arab Jumeirah, and lavish Arabian palaces across Dubais Madinat Jumeirah, to its contemporary Maldivian island paradise at Olhahali Island and art-inspired dolce vita on the island of Capri. Whether a modern twist on a British classic in the heart of Knightsbridge at The Carlton Tower Jumeirah, or a futuristic setting at Jumeirah Nanjing, Jumeirahs name is synonymous with service excellence, crafting exceptional experiences for everyone who walks through its doors. Beyond its properties and resorts, Jumeirah Group is also dedicated to destination dining experiences, combining the most authentic and diverse cuisines with spectacular settings to create those unforgettable moments worth sharing. With over 85 restaurants across its portfolio, Jumeirah Groups award-winning homegrown concepts including Sal, KAYTO, Shimmers, Al Mare, Pierchic and French Riviera, enjoy an enviable reputation for culinary excellence, with ten featuring in the Gault&Millau UAE 2022 guide. The group also has three Michelin starred restaurants Shang High, LOlivo and Al Muntaha. The health and safety of guests and colleagues remains Jumeirah Groups utmost priority and as such, the group has implemented a series of protective measures across all of its hotels and strictly adheres to each markets respective government directives.