Reservation Executive Full-time Job

Plan the room reservations.

Ensure proper selling techniques and strategies are utilized to maximize room revenues.

Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.

Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Sales & Marketing Planning

Plan & prepare forecasts on a timely basis for review.

Plan & prepare monthly reports, forecasts and other relevant reports.

Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

Provide effective support to the team to enable them to provide effective and efficient services.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure that the team has been trained for all safety provisions.

Financial Management

Identify optimal, cost effective use of the resources and educate the team on the same.

Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.

Assist in the development of occupancy forecasts for the annual budget.

Operational Management

Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.

Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability

Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.

Ensure calculative overbooking.

Give discounts and corporate rates, as per the company’s policy.

Ensure that all reservations are recorded as per standard procedures.

Handle additional responsibilities as and when delegated by the Management.

Managerial Qualities

Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness;

Ability to accept responsibility;

Self confidence, motivation, drive and tenacity;

Ability to enhance organizational performance;

Ability to clearly delegate tasks and responsibilities;

Ability to think strategically, inductively, and creatively;

and the propensity to recognize and acknowledge other peoples’ ideas.

Qualifications

Experience as a Reservation Executive or Reservation Associate could be an added advantage.

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.