Receptionist Full-time Job

Actively supports the client facing front office function for Relationship Managers of Elite Banking and Key Client Group UAE office(s); supports customers and provides support to the Business Planning and support team

Act as first point of contact to External & Internal persons, clients, prospects & FAB staff.

Active role using her /his multi lingual skills with all other FAB departments within & outside the UAE

The receptionist is often the first business contact a person will meet at any organization. Therefore, it is an expectation that the receptionist maintains a calm, courteous and professional demeanour at all times regardless of the visitor's behaviour. Some personal qualities that a receptionist is expected to have in order to do the job successfully include: cheerfulness [always with a smile], attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.

The person must be a strong character coupled with good manners & discretion who can handle difficult personalities (male & female) without aggression.

At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.

Responsible to receive and greet all persons.

Handles all visitors & clients.

Handles initial client leads, information, & complaints

The business duties of the receptionist include: answering visitor inquiries about Elite Banking directing visitors to their destinations, sorting mail, answering incoming calls on multi-line telephones, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office tasks, such as faxing or emailing. The office expects the receptionist to ensure that the lobby area is kept tidy.

The receptionist may also assume some security guard access control functions for an organization by verifying employee / client identification, issuing visitor passes, and by observing and reporting any unusual or suspicious persons or activities.

Handles the travel on duty bookings in liaison with RMs, travel agencies & HR.

Monitors & reports the travel on duty of PB UAE on a monthly basis for MIS purposes.

The job holder must be a presentable and self- motivated person with exceptional interpersonal, communication, relationship and multi lingual skills.

All other tasks as reasonably requested.

Qualifications

Preferably a university degree in business, languages, economics or marketing.

Ability to work within a team and develop professional relationships.

Language skills in English and Arabic.

Good track record of performance.

Knowledge of locations within the UAE.

Good administration skills.

Ability to work within a team and develop relationships

Minimum 3-5 years’ experience in a similar role with a proven track record

FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.