Room Service Order Taker Full-time Job

Your day to day

Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To keep things running smoothly, we're searching for a proactive and passionate Room Service order taker.

Every day is different, but you'll mostly be:

Take guest in-room dining orders, communicate special requests to the kitchen, and coordinate deliver of orders according to Voco standards.

Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest's order

Communicate guest orders including any special needs or requests to the kitchen using the hotel's point-of-sales system; check completed kitchen orders with the guest's original order.

Making sure the food pickups from the kitchen are done on timely manner, proper temperature and a complete food is delivered on time.

Coordinate amenity delivery by ensuring that all requests are received, filled, ordered from kitchen and delivered in a prompt and accurate.

Any special amenities or any VIPs arrivals to coordinate with the team accordingly.

Anticipate guest needs, ascertain satisfaction, and offer food and beverage suggestions.

Respond urgently and appropriately to guest concerns and requests from the guests.

If the guest requests are for other departments like Front office, Housekeeping or Engineering related, communicate immediately with the concerned departments to acknowledge the guests request.

Proper food and beverage menu knowledge, including offerings from other restaurants as well.

Proper knowledge of Food and Beverage offerings and restaurants timing at the hotel in case of guest queries.

Engage with guests using guests name in proper and appropriate manner.

Aware of food and beverage preferences of regular and VIP guests including their allergies if any.

Always answer the calls with smile, following proper telephone ethics.

What We Need From You

1 years' related experience with computer set-up and troubleshooting

Very good communication skills

About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.