Front Office Supervisor Full-time Job

You are responsible for:

Effectively supervise all services provided at the Front Office, that these are always available and are carried out efficiently as per Departmental Operations Manual.

Supervise responsible usage of all available systems and equipment at Front Office including PMS(Property Management System), credit card machine, key system, etc.

Take endorsement from previous shift, follow up on any outstanding matters and ensure the delivery/completion of service.

Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.

Ensuring the quality of the hotel product is always at the highest possible level.

Ensuring all procedures regarding safety & security are updated and followed closely.

In an emergency you serve as first of point of contact to the Emergency Response Team and coordinate the response.

Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.

Promoting teamwork and lifestyle service through daily communication and coordination with other teams.

Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team. Acting as Night Manager and executing night audit procedures while on shift during the night.

Living the voco brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.

Promoting teamwork and lifestyle service through daily communication and coordination with other teams.

Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.

What We Need From You

Passion for hospitality and guest experience

Knowledge of PMS system Opera is an advantage.

Two years of supervisory experience in an operations role within a hospitality environment.

Strong organizational, task-management, leadership, creativity and presentation skills.

Pro-active attitude and eye for detail with a natural drive for continuous improvement.

German Speaker is required for this role

A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards

A true “team-player” mentality and flexible attitude towards a diverse set of tasks.

Excellent communication skills

About IHG®IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline.Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel IndigoPremium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN HotelsEssentials: Holiday Inn Hotels & Resorts, Holiday Inn Express, avid hotelsSuites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood SuitesExclusive Partners: Iberostar Beachfront ResortsInterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.Visit us online for more about our hotels and reservations and IHG One Rewards. To download the new IHG One Rewards app, visit the Apple App or Google Play stores.