Virtual Relationship Managers Full-time Job

To manage and grow a portfolio of profitable borrowing and non-borrowing customer base in defined geographical markets in pursuit of specific sales, service, growth, and opportunity targets.

Meet and exceed monthly target objectives across portfolio growth and revenue.

Focus on activation and management of dormant/inactive customers.

To be abreast with all policies, products, and processes to ensure superior client on boarding experience.

To proactively participate in Learning, Development, and training programmes of the bank to be effective sales personnel

Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated.

Financials

Manage portfolio of assigned customers comprising of customers primarily non borrowing customers

Achieve monthly& annual KPI objectives (Portfolio, Revenue, X-sell, and Activations)

Cross sell bank products (New accounts, Assets, Trade, FX and Bancassurance) to increase product penetration across customer portfolio

Refer and upgrade customers to other units within the segment viz. Sales & Coverage RM

Ensure penetration in the market through focus on New to Bank referrals from existing customers

Maintain Daily Sales Reports on business performance for review

Customers

Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience

Ensure timely updating of KYC and conduct due diligence

Ensure thorough knowledge of all products, policies, and processes in order to achieve superior client on boarding experience

Effectively manage current account excess and account conduct management

To ensure no mis selling to customers by offering products/services transparently as per customer requirements

Understand and resolve/escalate customer redresses to ensure timely resolution.

Learning & Growth

Participate in the assigned People Development and Learning & Development programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Unit Manager

To ensure participation in assigned training, Learning & Development programmes

Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Internal Processes

Ensure strict adherence of prescribed Sales & Compliance processes as per Bank's policies.

Adherence to governance & controls to proactively identify, manage and minimize/mitigate potential losses.

Adhere to agreed SOPs across applicable areas.

Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings

FAB, the UAEs largest bank and one of the worlds largest financial institutions offers a an extensive range of tailor-made solutions, and products and services, to provide a customised banking experience. Through its strategic offerings, it looks to meet the banking needs of customers across the world via its market-leading Corporate and Investment Banking and Personal Banking franchises.
Headquartered in Abu Dhabi, in Khalifa Business Park, the banks international network spans over 19 countries, across the world, providing the global relationships, expertise and financial strength to support local, regional and international businesses seeking to do business at home and abroad. In line with its commitment to put customers first, to Grow Stronger, FAB will continually invest in people and technology to create the most customer-friendly banking experience and will support the growth ambitions of its stakeholders across the global network in which the bank operates.
To empower its customers and clients to Grow Stronger, FAB is initiating a powerful movement, which goes beyond banking. The Grow Stronger movement represents the banks promise to support its stakeholders goals and growth ambitions, providing ideas, tools and expertise to help them become stronger, today and in the future. Through a strong, diversified balance sheet, leading efficiency and a solid corporate governance structure in place, FAB is set to drive growth forward.