Hostess & Reservations Manager Full-time Job

What We’re Looking For

Previous experience as a Hostess & Reservations Manager in a Luxury Hotel environment.

A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

An Enthusiastic Energy that sets the tone for a Sensational Guest Experience.

FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.

Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’

Next-Level Organisational and Supervisory skills, effectively leading and inspiring the FIVE Tribe to New Heights.

Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.

Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).

A Proactive Nature, coupled with an impressive Work Ethic, ensuring that every aspect of the Operation is curated to perfection.

Key Responsibilities

Responds positively to Reservation Inquiries, cultivating future Sales Leads.

Provides Prompt and Efficient Service while maintaining FIVEs luxurious standards of service.

Always verifies the Understanding and Adherence to FIVE’s Policies and Procedures.

Trains the Team to Respond to all Customers in a highly professional manner, ensuring Accurate Reservations.

Ensures that the Team maintains a high level of Guest Telephone Contact Skills, promoting FIVE through Next-Level Upselling skills.

Is fully conversant with all Business Segments, Rates, Offers, and Promotions.

Empowers the Team to follow Standard Operating Procedures (SOP) and Achieve Targeted Results, including higher quality calls, lower response time, higher number of calls and emails handled, improved accuracy, and impeccable reservations records, while Adhering to Safety Standards.

Maximises Room Revenues and creates Additional Revenue by utilising effective Upselling Techniques and following established strategies.

Identifies Sales Opportunities for Revenue Generation through individuals, corporate accounts, wholesalers, and travel management companies.

Ensures all agents are equipped to answer Internal and External Phone Calls promptly and efficiently, achieving Sensational Outcomes for all Guest queries and room reservation requests.

Supervises the Team to maximise Guest Satisfaction and Comfort, delivering a positive and timely response to Guest Inquiries and problem resolution.

Takes responsibility for Duties and Tasks assigned to the role, ensuring all work is carried out in a timely and professional manner with a bold and ‘FIVE-Styled’ Mindset.

Delivers on Departmental Plans and Objectives, supporting FIVE’s Initiatives and achieving Targets.

Collaborates with immediate reports to Control Costs and Inventory, attaining industry-leading Productivity and Performance levels.

Builds and maintains Effective Working Relationships while promoting FIVE’s Culture and Values, and elevating the ‘Vibe at FIVE.’

Famed for its high-energy lifestyle, entertainment, and culinary offerings, FIVE Hotels and Resorts includes the hottest lifestyle destinations -️ FIVE Palm JumeirahDubbed the hottest hotel in Dubai, this dare-to-be-different hotel is home to award-winning restaurants, bars, and Dubais #1 rooftop club.️ FIVE Jumeirah VillageAn uber-chic hotel capturing the glamour of new Dubai, FIVE Jumeirah Village is the world's most-reviewed hotel on Booking.com. With 269 private pools and jacuzzis, the hotel promises an exclusive chic penthouse lifestyle.️ FIVE ZurichSwitzerlands ultimate entertainment hotspot, this luxury lifestyle hotels award-winning restaurants, rooftop club and buzzing pool are centred around FIVEs hallmark musical stylings.️ FIVE LUXE Opening in 2023, FIVE LUXE is a prime beach property in Jumeirah Beach Residence. Embodying the unique Vibe at FIVE, it will offer ultra-luxe, eco-conscious residences for luxury aficionados.A trailblazer of sustainable luxury living and hospitality, FIVEs 'Sustainability Without Compromise' ethos has secured it a completely LEED Platinum-certified hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are 3 Star SPIRE Rated Smart Buildings.️ An Equal Opportunity Employer The FIVE Tribe represents over 70 nationalities across its over 1500 employees. FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together it is a family bonded by common values and goals, celebrating people, culture and diversity.