Assistant Outlet Manager Full-time Job

To support Outlet Manager in managing all the outlets efficiently according to the established concept statements.

To ensure that all operating standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.

To assign responsibilities to subordinates and to check their performance periodically.

To assist in controlling the requisitioning, storage and careful using of all operating equipment and supplies

To ensure that the par stocks for all operating equipment and supplies are strictly adhered to and that the outlet is adequately equipped.

To assist in conducting monthly inventory checks on all operating equipment and supplies.

To carry out monthly, quarterly, biyearly, yearly inventory of operating equipment.

To conduct daily preshift briefings to employees on preparation, service and product knowledge.

To attend Daily Operating Meeting.

To assist in planning and organizing festive food promotions within the outlet.

To liaise with the Kitchen and Beverage department on daily operation and quality.

To handle all guest complaints, requests and enquiries on food, beverage and service.

To assist in the operations and be visible during peak times.

To assist in the revision and updating of the outlet Departmental Operations Manual on as needed basis.

To maintain the Daily Log Book.

To assist in planning the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business and submit a copy to the Human Recourses Department.

To report "lost and found" items.

To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manual.

To maintain a high standard of personal appearance and hygiene at all times.

To attend all meetings as required by Executive Management.

To undertake any reasonable tasks as assigned by the Food and Beverage Department..

To ensure rosters are posted and timesheets submitted on time with a copy to the Human Resources and Food & Beverage Departments.

To conduct employee performance appraisals.

To identify and develop young talents within the organization for future potential growth within the group.

To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development. Ensure you encourage them to maintain good relationships with their colleagues and all other departments.

To ensure that all employees report for duty punctually wearing the correct uniform/attire and name tag at all times and to ensure they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.

To ensure that all employees provide a friendly, courteous and professional service at all times..

To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Hotel and Department Operations Manuals.

To respond to any changes in the department as dictated by the needs of the industry, company or hotel and sharing your plan of action with your supervisor.

To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.

To ensure that all employees are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company / hotel policies and procedures.

Qualifications

You should ideally have a degree in the hospitality field with previous experiences in the Food & Beverage field and further detailed beverage trainings.

You must also have fluency in both written and spoken English and need to be proficient in MS Office, Windows and POS systems.

Familiarity with Micros would be desirable, as well as previous international experiences will be highly regarded.

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.