F&B Operations Manager Full-time Job

What You'll Do

Support to define, drive and execute the operational strategy set out by the company

Be responsible for quality operations and continuous optimisation of store performance

Act as a role model to your team and be “obsessed” with everything that relates to food quality, exceptional customer service and team success

Be accountable for people in your area – involved in recruitment, training, coaching and motivation of your team

Take accountability for success and satisfaction of brands operated in your stores

Own business planning, sales and profit (P&L) of his/her respective area

Collaborate with all Kitopi functions to facilitate effective flow of information between kitchens and the support team

What Are We Looking For?

Have strong restaurant or F&B experience (min. 2 years) in a large organization as OPS Manager (multi-unit manager) and understand the complexity of multi-branded restaurant business

Be able to operate in a changing and versatile environment, understanding operations, sales, data analytics and project management

Thrive in a fast-paced environment, be detail orientated with a high level of integrity and ability to work under pressure

Be a great communicator, able to engage with multiple stakeholders coming from different backgrounds

Understand the importance of “on-the-job” involvement and lead from the front as expert and partner to our team members and managers

Have analytical mind – we use data to make decisions – and you will need to use it effectively

Be driven by operational excellence and constantly seeking ways to improve people and systems

Be a great team player, able to work under pressure in a high-performance environment

Have positive energy and can-do attitude

Recruitment Process and Timeline

First, you apply and let our recruiters review your profile. After reviewing, you will receive a link to book a meeting with a recruiter at your convenience to share more about yourself and for us to get to know you better. If you have been shortlisted, you will have the opportunity to meet our hiring managers. Depending on the scope of the role and the function, you may need to attend 2-3 rounds (which might include case study, role-play, trial, or live coding - this will be communicated to you in the initial conversation). Upon successful completion, your recruiter will contact you to discuss the offer. We aim to take you through this process within 2-3 weeks.

Kitopi is a tech-powered, multi-brand restaurant. Founded in January 2018, our mission is to satisfy the worlds appetite. We currently partner with over 200 brands, across UAE, Bahrain, KSA, Kuwait and Qatar, operating 200+ kitchens.
Our smart kitchen operating system (SKOS) - built in house, ensures speed and efficiency, in all our operations, across the business, with a focus on making sure our customers are always satisfied and that their brand is continuously growing.
Kitopi enables restaurants to open delivery only locations by providing the necessary infrastructure and software with minimal capital expenditures and time as well as taking care of the entire customer experience journey: receiving and processing orders, cooking, delivery operations and managing customer feedback.