Assistant Restaurant Manager Full-time Job

Main Responsibilities

Responsible for Restaurant Supervisor, Waiter / Waitress, Host / Hostess.

Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

Assist in leading the restaurant / outlet efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

Provide a professional and courteous service at all times and ensure that all employees of the assigned outlet follow the example.

Ensure that the place of work and surrounding area is kept clean and organized at all times.

Act as a Manager in duty in the absence of the Restaurant Manager in the outlet.

Be knowledgeable of all services and products offered by the hotel.

Understand thoroughly the concept of the outlet and assume training responsibilities as requested by Restaurant Manager.

Have an understanding of the monthly profit and loss statement of the department. Conduct all outlet meetings in the absence of the Outlet Manager.

Perform up selling for all items offered by the department assigned as well as offering alternatives.

Assist in communication within the outlet and to attend daily/weekly outlet meetings with the Culinary Team and fostering teamwork to constantly develop the restaurant for more success.

Attend and contribute to necessary staff meetings, departmental trainings and hotel-initiated trainings scheduled.

Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

Assist in producing reports and analysis of the outlet and attend in the monthly performance meeting.

Assist in leading the outlet efficiently in cost and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

Have the knowledge and understanding to explain and perform upselling for all items offered by the department assigned as well as offering alternatives.

Plan daily routine checklist and station division according to the work schedule.

Assist the Outlet Manager to produce outlet-specific reports and analysis for the monthly performance meeting.

Attend and contribute to all staff meetings, departmental trainings and hotel-initiated trainings.

Attend all required trainings as described by the department.

Attend daily pre-shift meetings to employees on preparation, guest profile, service and menu served.

Report incidents that require disciplinary actions immediately to the Restaurant / Outlet Manager.

Coordinate the review of outlet’s operations manual updates annually as requested by the Restaurant / Outlet Manager. Support activities and cooperation with the suppliers. Assist in carrying out scheduled inventories of products and operating equipment.

Undertake reasonable tasks and secondary duties as appointed by the Head of Department.

Respond to any changes in the department as dictated by the hotel management.

Handle guest enquiries and complaints in the outlet in a courteous and efficient manner and report to Head of Department / Assistant Head of Department ensuring that the follow up is performed with the guest.

Ensure that the opening and closing procedures established for the outlet are followed.

Act as Food & Beverage Duty Manager during the absence of the Food & Beverage Head of Department and Assistant Head of Department.

Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

Attend all daily/weekly Food & Beverage Meeting in the absence of the Restaurant / Outlet Manager.

Reports all guest feedback on a timely basis using CASE.

Skills And Requirements

High School qualification or equivalent, Degree or Higher National Diploma in Hospitality

Previous experience on the same role in a high-end restaurant with the highest level of service is preferred

International work experience in at least two of the following regions: Asia, Europe, North America and preferably Middle East

Hotel or Bar pre-opening or renovation experience is preferred

Self Confidence and conviction

Integrity, trustworthiness

Self-development

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.