Cluster Groups Coordinator Full-time Job

What Is In It For You

Employee benefit card offering discounted rates in Accor worldwide.

Learning programs through our Academies.

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Job Description

Responsible for the sales and management of all group bookings of 7 rooms or more that do not require catering (with the exception of breakfast).

This also includes the management of PCO group blocks relating to inventory, payment and group setup, where that group does not include catering.

Handle enquiries for group bookings via fax, email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).

Handle any other department issues related to groups (follow up on prepayment, routing, vouchers)

Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.

Manage Hotel inventory in relation to group reservations and monitor potential wash of business.

Produce reports and statistics as requested by the Revenue Team. This will include, but is not exclusive to, Group Wash and Business Turndown reports and 3-month Group Forecasts.

Manage Group payments, cancellations, rooming lists and terms and conditions.

Maintains a precise filing system for all Group reservations and correspondence.

Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).

Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue / Sales / Operations Teams are informed of any guest feedback.

Ensures a clear line of communication with other departments for special requests or other reservation-related matters.

Clear communication with all staff in relation to all group related topics.

Ensure VIP and complimentary room night procedures are adhered to.

Ensure Accor brand and company standards are implemented and updated.

Ensure security and safety procedures are updated and implemented.

Promotes and maintains good public relations with PCO’s, travel agents, airline companies and commercial organizations and solicits business for the hotel.

Promotes positive working environment by developing positive team spirit.

Setup of confidential contracts and agreements

Other duties as requested.

Ensure group blocks are updated with correct rate code and market code when entering the blocks.

Talent & Culture Responsibilities

Assist the (Department) Management Team in the following:

Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training.

Induct new staff into the team, Department and Hotel in the first week of their employment following guidelines. Ensure all duties in accordance with the Brand and Service Standards and Procedures Manuals.

Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.

We are far more than a worldwide leader. We are more than 260,000 hospitality experts placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits. We take care of millions of guests in our 5,100 addresses.Our 39 dynamic brands; ranging from luxury to economy are established in 110 countries and are continuing their steady growth. A new Accor address opens every two days.Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.