Spa Supervisor Full-time Job

Main Responsibilities

To ensure that a high standard of service is maintained by therapist throughout the Spa department.

Will be responsible for departmental training plan, training and assessment, which will be properly recorded in the relevant areas for all therapists. To coordinate with Learning & Development Department for any training requirements and attend meetings when required.

Responsible for LQEs and FORBES refresher training of the therapists, ensuring best practices are consistently performed by the team.

Will be responsible of stock control, stock takes and orders of professional products, amenities and tools required to perform spa treatments.

Responsible for spa linens stock control and conditions of linen.

To ensure cleanliness and hygiene of all treatment rooms, in accordance with FHLSS and Hygiene legislation.

Will be expected to assist and perform various demonstrations and events.

Responsible for motivation of therapists and report to the Spa Operations Manager on the ambience / morale of the team at any given time.

To set an example to all therapists.

Responsible for achieving sales targets.

To provide guidance and training to motivate a team member who is struggling with upselling.

To perform all treatments to the highest standards.

Conduct all duties and responsibilities as required by the position or assigned by the Spa Operations Manager.

Conduct SOP and P&P trainings with therapists to ensure consistency within the spa treatments team.

To assist Spa Operations Manager in creating marketing plan, spa promotions and spa events.

Requirements

High school Diploma or Degree or suitable equivalent

2-year experience in related job

Previous experience as Senior Spa Therapist with strong administrative skills is preferred

Well-groomed, professional appearance

Physically agile, and able to stand for extended periods

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the worlds most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 36 hotels and nine residences in 24 countries and territories, with each property reflecting the Groups oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.For over 50 years, Mandarin Oriental has been established as a leader in luxury hospitality, and has a rich and proud history. Our mission, to completely delight and satisfy our guests began with the opening of our flagship property, The Mandarin, in 1963 in Hong Kong. The hotel, which was the tallest building on the island when it opened, soon built up an enviable reputation for service excellence, and instantly became a historic landmark a status it still holds today.In 1974 The Oriental in Bangkok, which was already acknowledged as one of the world's most legendary hotels was partially acquired by the Group, giving the company two "flagship" hotels whose names represented the very best in hospitality.These two famous hotels joined to create the brand Mandarin Oriental Hotel Group under the renowned fan logo.Over the next twenty years the Group opened further Mandarin Oriental hotels in Asia and became firmly established as one of the most elegant and luxurious hotel groups, renowned for offering comfortable and well-appointed accommodation, exceptional facilities and some of the finest restaurants and bars in the region. This was underpinned by impeccable service inspired by our Asian heritage, which made Mandarin Oriental the hotels of choice for residents and luxury travellers alike.